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Reporting and Troubleshooting Electronic Resource Problems

  • How do I report a problem?
  • How do I get help from Welch staff?
  • How do I get help with JHED log in?
  • Why is there a limit to the number of users who can access this resource?

Searching for and Accessing Electronic Resources

  • How do I access Welch resources from off-campus?
  • How do I access electronic reserve readings for a course I am taking?
  • How do I access Bates’ Visual Guide to Physical Examination?
  • How can I access the AAMC Faculty Salary Report?
  • How do I access ClinicalKey?
  • How do I access UpToDate?
  • How do alumni access library resources?
  • Can I use licensed content for my text & data mining (TDM) project?
  • How do I get full-text or a PDF of an article?
  • Why don't I see Find It @ JH or JHU Full-Text in PubMed?
  • The article I want is in a language other than English, can I get it in English?

Finding Library Experts

  • Who is the informationist for my department?
  • How do I contact Chesney Medical Archives?
  • How do I contact the Department of the History of Medicine?
  • Who do I contact for help with library services?

Searching the Collection

  • How do I save PubMed searches?
  • How do I set up alerts in PubMed for journals' table of contents?
  • What is gray literature? How do I search for it?
  • How do I request a print item (book, journal, or media) in Catalyst for pickup at a JH Library?
  • How do I search for a journal?
  • How can I browse for articles, journals, or books?

Requesting Resources not Available in the JH Libraries Collections

  • Where do I pick up requested items?
  • How do I make a BorrowDirect request?
  • Who do I contact about BorrowDirect?
  • Should I choose BorrowDirect or interlibrary loan?
  • How long does it take to receive requested materials?
  • How do I make an interlibrary loan request?
  • How do I recommend an item for purchase?

Managing Citations

  • How do I get help with RefWorks?
  • How do I get help with EndNote?
  • How do I get help with Zotero?
  • How do I get help with Mendeley?
  • How do I choose a citation manager?
  • How do I get PubMed references into a citation manager?
  • How do I insert citations from RefWorks into a document?
  • How do I export citations from Legacy RefWorks to RefWorks?
  • What happened to RefWorks Legacy?
  • How do I export citations from EndNote to RefWorks?
  • What is the OpenURL and Authentication URL for EndNote?
  • What happens to my RefWorks account when I leave Hopkins?
  • Do Johns Hopkins affiliates get discounts on citation management software?

Writing, Publishing, and Tracking Scholarly Output

  • How do I get help with writing research proposals or papers?
  • Where is the best place to publish my research?
  • Where do I find a reporting standard that applies to the research I want to publish?
  • How do I find writing accountability groups (WAG)?
  • How do I get support for open access author fees?
  • How do I find my research impact metrics?
  • How do I find impact factors for journals?
  • How do I use ORCID?

Teaching and Course Administration

  • How do I get help with a presentation, lecture, or course?
  • How do I set up ereserves for a course I am teaching?
  • What are the course reserves policies?
  • Can I use images I find for my presentation/class without having to get permission?
  • What are some clinical tools I can show my students?

Planning a Systematic Review

  • How do I get help with a systematic review?
  • How do I get standards for a systematic review?
  • How do I get Cochrane Handbook guidelines?
  • How do I get Cochrane's MECIR?
  • How can I get a PRISMA flow diagram?
  • How can I get a PRISMA checklist?
  • How can I get MOOSE guidelines?

Selecting and Evaluating Resources

  • Which database should I use?
  • How do I find evidence-based practice resources?
  • How do I evaluate information/papers/websites?

Welch Library Building Access

  • Where do I find study spaces?
  • Where can I go to use computers, printers, and copiers?
  • Where is the Welch Service Center?
  • Where is the Welch Medical Library?
  • How do I visit the Institute of the History of Medicine Collection?
  • How do I plan an event at the Welch Medical Library Building?
  • Who can use Welch Medical Library?

Checking Out, Renewing and Returning Physical Materials

  • What are the loan periods for checked out items?
  • How do I request a print item (book, journal, or media) in Catalyst for pickup at a JH Library?
  • How can I see what items I have requested or checked out?
  • How do I renew items?
  • Where do I return items?
  • What happens if an item I checked out is lost or damaged?

Obtaining Privileges

  • How do I get library privileges?
  • How do alumni access library resources?
  • How can I reinstate my library privileges?

Contacting Other JH Libraries

  • How do I contact Chesney Medical Archives?
  • How do I contact the Department of the History of Medicine?
  • How do I visit the Institute of the History of Medicine Collection?
  • How do I contact the Sheridan Libraries?
  • How do I contact the Frary Library on Johns Hopkins’ D.C. campus?
  • How do I contact the Arthur Friedheim Library?
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