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How do I get help with RefWorks?


For general questions, contact Johns Hopkins RefWorks Support at

Requests for classes, demonstrations, individual instruction, or questions and problems can be directed to Ivy Linwood Garner, Senior Reference Specialist, at (410) 955-3410 or, or Donna Hesson, Public Health Informationist, at (410) 955-3028 or

Contact RefWorks directly at (800) 889-3358 or or chat at

Getting started with RefWorks

RefWorks is a web-based bibliographic management tool that allows the creation of personal bibliographic reference databases. References are automatically imported from database searches but can also be entered manually.

RefWorks is licensed for staff, students, and faculty by Johns Hopkins University and Medicine. Activate a RefWorks account by authenticating using JHED credentials.

Get Help with RefWorks Tutorials

View the LibGuides RefWorks Videos for help. Topics include:

  1. Getting Started with RefWorks
  2. Advanced RefWorks features