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How do I get help with RefWorks?


Contact Ivy Linwood Garner, Senior Reference Specialist, with questions, problems, requests for classes, demonstrations, or individual instruction at (410) 955-3410 or

For general questions, contact Johns Hopkins RefWorks Support at

Contact RefWorks directly at (775) 327-4105 or

Getting started with RefWorks

RefWorks is a web-based bibliographic management tool that allows creation of personal bibliographic reference databases. References are automatically imported from database searches, but can also be entered manually.

The Johns Hopkins University and Medicine licenses RefWorks for staff, students, and faculty. Activate a RefWorks account by authenticating using JHED credentials.

Get Help with RefWorks Tutorials

View the ProQuest RefWorks YouTube Channel tutorials for help. Popular tutorial topic series include:

  1. Learn to Use Legacy RefWorks in 20 Minutes
  2. RefWorks Fundamentals
  3. RefWorks Advanced
  4. Sharing Your RefWorks References
  5. RefWorks Output Style Editor